Contact Us
Get in touch with our team for custom board inquiries, workshop bookings, or general questions. We'd love to hear from you!
Contact Information
Call Us
+61 2 6685 9024
Email Us
Visit Our Workshop
28 Surfside Ave, Byron Bay
NSW 2481, Australia
Hours of Operation
Monday - Friday: 9am - 5pm
Saturday: 10am - 4pm
Sunday: Closed
Sales Team
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Parking Information
Free customer parking is available behind our workshop. Additional street parking can be found along Surfside Avenue and nearby side streets.
Public Transport
Our workshop is a 10-minute walk from Byron Bay central bus station. Local shuttle services run every 30 minutes during peak season.
Workshop Tours
We offer guided tours of our shaping facility every Wednesday and Friday at 2pm. Booking is essential - please contact us to reserve your spot.
Frequently Asked Questions
Custom board orders typically take 4-6 weeks from consultation to completion. This timeframe includes design approval, materials sourcing, shaping, glassing, and finishing. Rush orders may be accommodated during off-peak seasons for an additional fee.
Yes, we ship our boards worldwide. International shipping costs are calculated based on destination, board dimensions, and chosen shipping method. All international orders are carefully packaged in protective casing to ensure safe arrival.
Workshop registration can be done through our website, by phone, or in person at our Byron Bay location. A 50% deposit is required to secure your spot, with the balance due on the first day of the workshop. Early registration is recommended as spaces are limited to 8 participants per session.
All Coastal Board Co. products come with a 12-month warranty covering manufacturing defects. This warranty does not cover damage from improper use, normal wear and tear, or unauthorized repairs. For warranty claims, please contact our customer service team with your proof of purchase and detailed photos of the issue.