Privacy Policy
At Coastal Board Co., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.
Information We Collect
We collect information that you provide directly to us, such as when you create an account, make a purchase, sign up for our newsletter, participate in a survey or promotion, or contact us with questions or feedback. This information may include:
- Personal identifiers, such as your name, email address, postal address, phone number, and payment information
- Purchase history and preferences
- Communications with our customer service team
- Any other information you choose to provide
We also automatically collect certain information about your device and how you interact with our website, including:
- Device information, such as your IP address, browser type, operating system, and device identifiers
- Usage data, such as the pages you visit, the time and duration of your visit, and the links you click
- Location information, such as general geographic location based on your IP address
How We Use Your Information
We use the information we collect for various business purposes, including to:
- Process and fulfill your orders, including sending order confirmations and shipping updates
- Communicate with you about products, services, promotions, and events
- Personalize your experience and provide content and features tailored to your interests
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities in connection with our website
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Improve our website, products, and services
- Comply with legal obligations and enforce our terms and policies
Cookies and Tracking Technologies
We and our service providers use cookies, web beacons, and other tracking technologies to collect information about your browsing activities on our website. These technologies help us:
- Remember your preferences and settings
- Understand how visitors interact with our website
- Analyze the performance of our marketing campaigns
- Provide personalized content and recommendations
- Detect and prevent fraud
You can manage your cookie preferences by adjusting your browser settings. However, please note that disabling certain cookies may affect the functionality of our website and limit your ability to use certain features.
Information Sharing
We may share your information in the following circumstances:
- With service providers, such as payment processors, shipping companies, and marketing partners, who perform services on our behalf
- With professional advisors, such as lawyers, auditors, and insurers, where necessary
- With government authorities or law enforcement officials when required by law or to protect our rights
- In connection with a business transaction, such as a merger, acquisition, or sale of assets
- With your consent or at your direction
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
Data Security
We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Accessing, correcting, or deleting your personal information
- Withdrawing your consent to our processing of your information
- Objecting to certain processing activities
- Requesting a copy of your personal information in a structured, commonly used, and machine-readable format
- Lodging a complaint with a supervisory authority
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
Children's Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect or solicit personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so that we can delete such information from our systems.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Coastal Board Co.28 Surfside Ave
Byron Bay NSW 2481
Australia
Email: [email protected]
Phone: +61 2 6685 9024
Last Updated: May 15, 2026